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Shipping Information
Shipping Policy:

Kenna's Korner Store ships all orders UPS.Every product we ship is packed according to shipping standards and insured for the value of the product. Since we ship according to standards all shipping claims will be brought directly to UPS. Please contact us with any questions regarding this.See Shipping Damages for more information.
All orders shipped within lowa IA State are subject to 6% State Sales Tax which will be automatically calculated into your grand total.
We strive to ship our products within 1-2 business days after your order is reviewed. It may take 5 to 6 business days for your order to arrive from our distribution center. We reserve the right to limit quantities and the number of orders placed each day. If an order is placed early in a business day it usually ships out same day. If a partial order is shipped separately or backordered you will be emailed with additional tracking numbers or notified of the backorder date and when the item is expected to ship.
Orders will not be processed on weekends or holidays.You may see another company's name on your packing list.This is an associate of our company. 
As soon as your product has been shipped you will be sent an email containing the tracking number. You can also track your shipping in order tracking on our website. This will allow you to track your product quickly and easily over the internet or by phone.

Refund Policy:

Please retain the packing slip shipped with your order.We will refund the purchase price (not including shipping & handling) for up to the first 45 days,on any item returned that does not meet your expectations as long as the item has not been damaged due to normal use.If the item you ordered is the incorrect size,you are required to notify us of this issue within 5 days of receiving it.Before returning an item, you must contact us to obtain an R.M.A. (return material authorization) number.We will e-mail you the RMA and return shipping instructions.

Shipping Damages:

All products are inspected before being shipped, but damages may occur during shipping. If product is received damaged, it must be reported to the shipping company – usually UPS or USPS – within 24 hours. All boxes and packing material must be saved. It is possible that the shipping company may want to inspect these materials. Please notify us of the damage after you have reported the claim to the shipping company. Upon receiving credit from the carrier, the product will be re-shipped.
Of course if the incorrect product is shipped, or the product is defective, we will correct it.
Sales Tax: lowa IA – 6%

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